Refunds

Membership fees

• Adult and Junior Membership fees paid for the season are non-refundable after joining.

Program fees

• Adult and Junior Program fees for any lessons, clinics, drills, summer camps, etc. are also generally not refundable once you've been registered.
• A refund of program fees for medical reasons only may be considered provided that the request is received by us online at info@collingwoodtennisclub.ca a minimum of 48 hours prior to the commencement of the program(s) in question.
• Any amount refunded will be entirely at the discretion of the CTC tennis board and subject to an administrative and processing fee.

Inclement Weather

• In the event of rain, wet courts, or any other unsafe conditions that may require us to cancel a program session that day, an email notice will be sent out to all registered participants as soon as possible.
• Please check your email before attending lessons for notice of this.
• Rain date options are listed in each program's information on our website. If you have any questions on this, please enquire with our tennis pro, Sunny, when next on court with him.

Missed Classes

• Due to busy program schedules it is important to attend each lesson you registered for as make-up classes are not available in the event that one is missed.

Court Etiquette

• Suitable attire (no jeans, cut-offs, etc.) and non-marking tennis shoes must be worn on the courts.
• Never walk behind another court while play is in progress.
• Wait for a break in play before interrupting others for whatever reason (i.e. to return a ball).
• Be mindful of stray balls rolling onto your court and return them to their court at the first break in play.
• Keep talking and other distractions to a minimum.
• CTC coaches or board members reserve the right to remove a member from a program should his or her behaviour is deemed to be a distraction to learning or a hindrance to maintaining a fun and safe environment for any other participants.