TENNIS BC HUB – VARIOUS TENNIS RECEPTION POSITIONS
The Tennis BC Hub @ Richmond features 4 indoor tennis courts. This location offers accessible and inclusive indoor tennis programming for all ages and levels, public indoor court bookings, and tournaments
Tennis BC is looking to create a dynamic team of highly motivated energetic administrative and coaching staff at its new hub facility in Richmond.
Tennis BC Hub Mandate: Connecting Communities to the Sport of Tennis
Employment Type: Full-Time & Part-Time, Hourly position
Location: Tennis BC Hub @ Richmond, 10251 St-Edwards Drive in Richmond B.C.
JOB SPECIFICATIONS & QUALIFICATIONS REQUIRED:
This dynamic position requires multiple skill sets. We are seeking a mature candidate with EXCELLENT phone and computer skills, a positive attitude, professional appearance, and the desire to be a team player. We are looking for someone who is a self-starter, reliable, patient, personable, energetic, and able to follow directions, as well as possessing excellent organization, communication, and people skills. We have 100+ weekly operating hours in which our tennis reception requires coverage, with full and part-time team-members able to carry out the specific duties that each shift entails.
In addition to these, there will also be regularly scheduled tennis events & tournaments on week-ends, requiring event co-ordination from the reception agent during those times, as well as multiple administrative tasks during the rest of the week, to be carried out on behalf of Tennis BC, both for the Hub @ Richmond, and for its outreach Province-wide. Candidates having previous experience with each of these items will receive priority consideration.
KEY RESPONSIBILITIES AND DUTIES:
- Computer knowledge (MS Word & Excel)
- Great communication skills; fluent in English, multi-language skills an asset
- Answering phone lines, greeting and scheduling participants, and assisting the tennis director
- Outstanding customer service (greeting and attending to the needs of participants)
- Educating participants on our services
- Program Registration & Court Bookings on ClubSpark
- Tennis Inventory Management
- Minor Billing/Accounting duties
- Merchandising & Sales
- You agree to get a Criminal Record Check with a vulnerable sector search through Sterling Background Checks (online platform) - you will be reimbursed for this expense in full
- You consistently display evidence of the following key characteristics required for optimal delivery of customer service to participants, guests, and staff: (1) enthusiasm, (2) teamwork, (3) initiative, (4) adaptability, (5) empathy, and (6) accountability
- You go above and beyond to demonstrate awareness and understanding of Tennis BC’s aim to deliver exceptional service to its participants
- Ability to manage and prioritize multiple tasks from multiple managers.
COMPENSATION:
Full-time and part-time hours available. Hourly rate to be discussed.
EXPERIENCE:
Customer service: 1 year (Preferred).
Participation, Volunteering, and/or other extensive involvement with tennis tournaments
Interested applicants must submit a cover letter and resume, with a list of 2-3 references to info@tennisbc.org.