Helpful tips
The club's Rules & Etiquette policy can be found HERE.
You can contact us - if the helpful hints below aren't helpful enough - by going to THIS PAGE.
I want to join the club but I get a message box saying 'Sign in' or 'Register'. What am I registering?
First-time users must create an account with ClubSpark, a tennis-affiliated platform that operates our website. If you already have an account with ClubSpark then complete the details (or tap 'Forgotten your Password'); enter your email and it will tell you whether it recognizes that as an existing membership. Otherwise you must create an account. Once signed in you will be able to complete the 'Join now' to obtain our membership. Note - when you are correctly signed in to ClubSpark your initials will appear in the circle on the top right of the green bar that runs across the top of the web page. No initials = no sign in!
Why are there two 'Join now' choices for my chosen category of membership?
One is for new members who must pay a $10 key deposit when first joining; this is refundable. The other is for existing members who have already paid that deposit.
Why can I not use my credit card to pay for membership?
The company that operates credit card collection would charge the TTC a 3.99% fee on every payment, PLUS 30 cents per transaction. As an example, for a Single Adult paying our Early-Bird membership, we would have to deduct $13.30 for the credit card fee. Taken for all membership throughout the year, that would cost the club in the region of $2,500. That's a direct hit to our bottom line! Whereas paying by Interac etransfer costs neither you nor the club anything. (It just means more administration for us! But we prefer that - it's volunteer work - to losing the money.)
Why doesn't the membership application page accept my information?
Input boxes require information in the correct format. Please ensure that this is so, and check that there are no unnecessary spaces before or after the text/numbers you type. In the application Summary section you MUST tick the box beside the name of everyone you wish to register, before you can proceed to the next section.
Why is my membership application "set to Pending" according to an email I received?
This means your payment hasn't yet been received. Be sure to send by Interac etransfer to ensure immediate delivery - and to the correct email address, which is ttcfees@gmail.com. If writing a cheque, be sure to hand deliver it only to 5671 Goldenrod Crescent in Tsawwassen (Forest By The Bay). Relying on mail delivery will significantly extend your pending status.
Why can't I book a court on the calendar / booking page?
Only courts 1, 2 & 3 can be booked on this page.
Anyone can view the calendar but you must be logged into your ClubSpark account and also be a paid-up member of our club to be able to book. Please ensure you are registered & logged in with ClubSpark and that you have paid for your current year membership with TTC. When you are correctly logged in your initials will appear in the circle on the top right of the green bar that runs across the top of our web page. No initials = no login!
And remember, courts 4 & 5 cannot be booked online, use the Booking Board for them. Coach has priority on court 5.
I am correctly logged in but when I try to book a court the time is greyed-out and I cannot book. Why?
You are probably selecting a day more than 10-days ahead, which the system does not allow.